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FAQ

Q. Will compatible cartridges work the same as originals?
A. Yes you fit them in your printer in exactly the same way as you would an original cartridge.

Q. Will the quality of compatibles be the same as originals?
A. You should not notice any difference in print quality.

Q. Do you refill cartridges?
A. No we don't offer this service and its not recommended.

Q. Do you recycle used cartridges?
A. No we do not offer this service as the environmental impact of transporting them back to us outweighs any positive impact.  Many high street computer shops will take them from you for recycling. 

Q. What is a re-manufactured cartridge?
A. Every worn or damaged component in the cartridges is professionally cleaned, tested and or replaced in a multi million pound factory. The drum is the most expensive part of a toner cartridges, and is critical to maintain the quality and performance of the cartridge. The cartridge should have a brand new drum and all other mechanical parts and microchips are also replaced to restore the full functionality of the cartridge.

Q. Do you send items to a BFPO address?
A. Yes we send items to all BFPOs free of charge as with any UK address

Q.  Do you send items abroad including the ROI?
A. No.  Due to current International regulations governing the transport by air of ink and toner cartridges  we are unable to send items outside the UK other than to a BFPO address.

Q.  Do you send items to all parts of the UK 
A.  Yes. We send items to all parts of the UK including Northern Ireland, The Channel Islands and all other remote locations and islands.

Q. Is VAT included in the sale price?
A. Yes.  VAT is included at the applicable rate.

Q. Can I have a VAT Invoice?
A. Yes. A VAT Invoice will be sent to the email address in your profile as soon as the order has been processed and dispatched.

Q. Is delivery included?
A. Yes delivery is included in the price.  there are no additional postage and packing charges

Q. When will my item be sent?
A. Orders paid for by mid afternoon on working days will be dispatched the same day from the UK, orders paid for later in the day or on weekends and public holidays will be sent the next working day.

Q. What do I do if my item doesn't arrive?
A. Please let us know if your item doesn't arrive within the stipulated time-frame and we will investigate the problem and if necessary resend the item.

Q. What do I do if I have a problem?
Please let us know, by clicking the contact us link at the bottom any page.  We will respond to your enquiry within  a maximum 24 hours (Mon Fri)

Q. What forms of payment do you accept?
A. We accept Paypal, Google Checkout and all major credit and debit cards.  You can also send a cheque or postal order or pay by bank transfer if you wish.

Q. Will compatible cartridges damage my printer
A. The use of compatible cartridges will not damage your printer

Q. Do compatible cartridges invalidate my printers waranty?
A. No, using compatible cartridges will not invalidate your printers warranty.

Q. Can I change the colour combination if I buy a multipack of cartridges?
A. Yes, just send us a message by clicking on the contact us link at the bottom of the page immediately after you have placed an order.